Support

Frequently asked questions about LocatPro

Answers to the most common questions. Have another one? Contact us — we reply within 24 h.

Is LocatPro really free?+

Yes. The free plan supports 2 properties and 2 tenants, with no time limit and no credit card required. Upgrade to Pro or Business whenever you need.

Which countries does LocatPro support?+

LocatPro is available worldwide: francophone Africa (Côte d’Ivoire, Senegal, Cameroon, Mali, Burkina Faso, Guinea, Togo, Benin…), anglophone Africa (Nigeria, Ghana, South Africa, Kenya…), Europe and North America (Canada including Quebec).

Which currencies are supported?+

30+ currencies are available: EUR, USD, CAD, GBP, XOF, MAD, NGN, GHS, ZAR, KES and more. Choose the currency per property.

How do my tenants pay rent?+

Depending on the methods you enable: card (Stripe), mobile money and local cards (Paystack), PayPal, or bank transfer recorded manually. Each payment triggers an automatic PDF receipt.

Are payments secure?+

Yes. All transactions go through PCI-DSS certified gateways (Stripe, PayPal, Paystack). No banking data is stored on LocatPro servers.

Can I migrate from another tool or from Excel?+

Yes. You can enter properties and tenants manually (fast thanks to the guided UI). For larger portfolios, contact support for a CSV import.

How does automatic rent receipt generation work?+

As soon as a payment is recorded, a PDF receipt is created automatically with all legal mentions, your logo and a unique number.

Is there a commitment for Pro or Business?+

No. Cancel anytime from the built-in Stripe portal. No penalty.

Can I manage several landlords or an entire agency?+

Yes. The Business plan supports multiple user accounts under one organisation, each with a specific role.

Does LocatPro work on mobile?+

Yes. The app is fully responsive and can be installed as a PWA (Progressive Web App) on Android and iOS — no app store required.

Didn’t find your answer? Write to us on our contact page.

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