Support
Frequently asked questions about LocatPro
Answers to the most common questions. Have another one? Contact us — we reply within 24 h.
Is LocatPro really free?+
Yes. The free plan supports 2 properties and 2 tenants, with no time limit and no credit card required. Upgrade to Pro or Business whenever you need.
Which countries does LocatPro support?+
LocatPro is available worldwide: francophone Africa (Côte d’Ivoire, Senegal, Cameroon, Mali, Burkina Faso, Guinea, Togo, Benin…), anglophone Africa (Nigeria, Ghana, South Africa, Kenya…), Europe and North America (Canada including Quebec).
Which currencies are supported?+
30+ currencies are available: EUR, USD, CAD, GBP, XOF, MAD, NGN, GHS, ZAR, KES and more. Choose the currency per property.
How do my tenants pay rent?+
Depending on the methods you enable: card (Stripe), mobile money and local cards (Paystack), PayPal, or bank transfer recorded manually. Each payment triggers an automatic PDF receipt.
Are payments secure?+
Yes. All transactions go through PCI-DSS certified gateways (Stripe, PayPal, Paystack). No banking data is stored on LocatPro servers.
Can I migrate from another tool or from Excel?+
Yes. You can enter properties and tenants manually (fast thanks to the guided UI). For larger portfolios, contact support for a CSV import.
How does automatic rent receipt generation work?+
As soon as a payment is recorded, a PDF receipt is created automatically with all legal mentions, your logo and a unique number.
Is there a commitment for Pro or Business?+
No. Cancel anytime from the built-in Stripe portal. No penalty.
Can I manage several landlords or an entire agency?+
Yes. The Business plan supports multiple user accounts under one organisation, each with a specific role.
Does LocatPro work on mobile?+
Yes. The app is fully responsive and can be installed as a PWA (Progressive Web App) on Android and iOS — no app store required.
Didn’t find your answer? Write to us on our contact page.
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